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Society of Threads

Our intention is for these emails to send out right away. If you haven&apos;t received the email with the discount code, please check your spam or junk folder in case it ended up there.Still not finding the email? Please reach out to us via our <a href="https://brooklynbrigade-helpcenter.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact form</a>, and our customer support team will be able to help!

Our intention is for these emails to send out right away. If you haven't received the email with the discount code, please check your spam or junk folder in case it ended up there. Still not finding the email? Please reach out to us via our contact f

I signed up to the newsletter but didn't receive my discount. What should I do?

Discount Codes & Gift Cards

What is your Return Policy?

Is a return label provided for returns?

Can I return items if I change my mind?

Can I return a sale item?

Oh no! The return window has passed. Can I still make a return?

What would cause my return to be denied?

Can I return more than one order in the same parcel?

Returns

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from Society of Threads. Where is my refund?

Refunds

What is your Exchange Policy?

Can you ship my exchange right away?

Exchanges

Returns & Refunds

What is the Society of Threads shipping policy?

How do I qualify for free shipping?

Does Society of Threads ship internationally?

Does Society of Threads ship to PO Boxes and APO/FPO Shipping?

How can I track my Society of Threads order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Shipping

I haven't received an order confirmation. What should I do?

Where can I find my order number?

What if I place an order and SOT doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

I am experiencing a cart or checkout issue and cannot place my order.

Can I place an order via email or phone?

How long does order processing take before my order is shipped?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Will you charge sales tax on my order?

Payments

Orders

Do you offer extended sizes?

How do I figure out my size?

Sizing

The item I want is out of stock. Can I pre-order?

I want to exchange but the size/color is out of stock. Can I choose a different size/color?

Inventory

How do I wash my Society of Threads dress shirts?

Do I need to pre-wash my items?

Can I get my shirts dry cleaned?

How do I remove wrinkles from my performance dress shirt?

How do I remove stains from my shirt(s)?

Dress Shirts & Casual Shirts

How do I wash my Society of Threads jacket or pants?

Bomber Jackets & Pants

How do I wash my Society of Threads Polo's and T-shirts?

Polos & T-shirts

Care Instructions

Do you sell replacement buttons or hardware?

Materials

Products & Sizing

How do I create an account?

How do I make changes to my account information or email address?

I can't sign in to my account! What do I do?

How do I make sure Society of Threads' emails come to my regular inbox?

How can I deactivate/close my account?

How can I unsubscribe from emails?

Accounts

How do I use a discount code?

Why is my promo code not working?

Can I use more than one discount code?

Do you offer gift cards?

Are there any restrictions for promotions?

I signed up to the newsletter but didn't receive my discount. What should I do?Updated 8 months ago