Do you offer refunds?
Yes, as long as the order falls within our return policy. Please note: Final sale items are not eligible for return. Neither for refund nor exchange.
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Refunds
Refunds are processed after the returned items are received and accepted at our warehouse.
How long will my refund take to be received?
Once your return is received, our team needs 1-2 business days to inspect and check in the items. After the return is accepted, you will be refunded to your original payment method. Please note that refunds can take up to 10 business days to return t
I don't see a refund from Society of Threads. Where is my refund?
Refunds will appear on your credit card statement under the merchant name Excalibur/AW Chang Corporation. If you don't see a refund from us within two weeks, please reach out via our contact form for assistance.