Let us know if you have any questions. We're here to help!

Need some extra help? Our customer service agents are here to assist!

HOURS
Mon-Fri: 8AM - 3:30PM PT

About Us

Terms & Conditions

Privacy Policy

Accessibility

My Account

Society of Threads

<p id="isPasted" style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:&quot;Calibri&quot;,sans-serif;"><span style="color: rgb(65, 65, 65); background: white; font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px;">Unfortunately, we are unable to take orders via email or over the phone.</span></p>

Unfortunately, we are unable to take orders via email or over the phone.

Can I place an order via email or phone?

Orders

What is your Return Policy?

Is a return label provided for returns?

Can I return a final sale item?

Oh no! The return window has passed. Can I still make a return?

What would cause my return to be denied?

Can I return more than one order in the same parcel?

Returns

Do you offer refunds?

How long will my refund take to be received?

I don't see a refund from Society of Threads. Where is my refund?

Refunds

What is your Exchange Policy?

Can you ship my exchange right away?

Exchanges

Returns & Refunds

What is the Society of Threads shipping policy?

How do I qualify for free shipping?

Does Society of Threads ship internationally?

Does Society of Threads ship to PO Boxes and APO/FPO Shipping?

How can I track my Society of Threads order?

When will my package arrive?

Help! The tracking information says delivered, but I haven't received my package.

My package was returned to sender. What should I do?

Shipping

I haven't received an order confirmation. What should I do?

Where can I find my order number?

What if I place an order and SOT doesn't have the item in stock?

An item is missing from my order. What should I do?

I received a defective item. What should I do?

I received an incorrect item. What should I do?

I am experiencing a cart or checkout issue and cannot place my order.

How long does order processing take before my order is shipped?

I entered my address incorrectly. Can I update it?

Can I add an item to my order after I placed the order?

I placed two orders. Can you ship them together?

Can I cancel my order?

I accidentally placed 2 orders. Can I cancel one?

Changes & Cancellations

Which payment types do you accept?

Will you charge sales tax on my order?

Payments

Do you offer extended sizes?

How do I figure out my size?

Sizing

The item I want is out of stock. Can I pre-order?

I want to exchange but the size/color is out of stock. Can I choose a different size/color?

Inventory

How do I wash my Society of Threads dress shirts?

Do I need to pre-wash my items?

Can I get my shirts dry cleaned?

How do I remove wrinkles from my performance dress shirt?

How do I remove stains from my shirt(s)?

Dress Shirts & Casual Shirts

How do I wash my Society of Threads jacket or pants?

Bomber Jackets & Pants

How do I wash my Society of Threads Polo's and T-shirts?

Polos & T-shirts

Care Instructions

Do you sell replacement buttons or hardware?

Materials

Products & Sizing

How do I create an account?

How do I make changes to my account information or email address?

I can't sign in to my account! What do I do?

How do I make sure Society of Threads' emails come to my regular inbox?

How can I deactivate/close my account?

How can I unsubscribe from emails?

Accounts

I signed up to the newsletter but didn't receive my discount. What should I do?

How do I use a discount code?

Why is my promo code not working?

Can I use more than one discount code?

Do you offer gift cards?

Are there any restrictions for promotions?

Discount Codes & Gift Cards

Can I place an order via email or phone?Updated 3 months ago