Changes & Cancellations
Change/Cancellation requests should be submitted within 1 hour of placing your order.
Expedited orders must be placed by 10AM PT/1PM ET to ship the same day.
Thanks for placing an order with us! We hope you love your products!. As long as you entered a valid email address during checkout, you'll receive an order confirmation email. This will contain your order number (starting with BB) and a summary of yo
Your order number appears in your order confirmation email. It will be 9 digits, starting with SO.
Sorry about that! If we are unable to fill your order we will be notify you via email, with a few options. If you prefer a refund, it will be issued the same day the item is canceled and usually reflects on your original payment method within 5-7 bus
We're so sorry to hear an item is missing from your order. Before contacting us, please double check your order confirmation and packing list, to see if everything is there. If something is indeed missing, please reach out with the following:. Possib
Sorry to hear you received a defective product! Please reach out with the below info, so we can help resolve this as soon as possible. Once we receive this information, we'll be able to review the case and provide available solutions.
In the event that you receive an incorrect product, please reach out to us as soon as possible with the below information:. Possible solutions:. Of course, we provide a return label and will ship the correct item at no extra cost.
We're sorry to hear you're experiencing an issue at checkout. Please try the below solutions:. If the issue persists, please reach out via our contact form. We are committed to providing you with all the necessary support and assistance.
Unfortunately, we are unable to take orders via email or over the phone.
Feel free to reach out via our contact form if you'd like an update on the status of your order. We're here to help!. Please note, orders take between 1-3 business days to process depending on order volume. Once shipped, a shipment confirmation email